Question 1

How far in advance do I need to book?

Accepted Answer

• To ensure the highest quality production and secure your preferred time slot, we require a minimum of 2 day notice for all bookings. This allows our team to review your goals and assign the best-suited creator for your brand.

Question 2

What are your available filming hours?

Accepted Answer

Our film crew is available for on-site filming Monday through Saturday, between 9:00 AM and 7:00 PM CST. If you require a shoot outside of these standard hours, please contact our support team (https://www.grobizo.com/blank-2)to discuss custom arrangements.

Question 3

Can I reschedule or cancel my booking?

Accepted Answer

Yes, but please keep our 48-hour lead time in mind. If you need to adjust your filming date, we recommend doing so as early as possible to avoid scheduling conflicts. You can manage your appointment by emailing  support@grobizo.com(mailto:support@grobizo.com)

Question 4

How should I prepare my business for the shoot?

Accepted Answer

To maximize your filming time, ensure your location is "camera-ready" before the creator arrives. This includes tidying up the space, ensuring staff are informed, and having any specific products or props staged and ready for action.

Question 5

What happens if my business isn't ready when the creator arrives?

Accepted Answer

Our creators follow a strict schedule to ensure all clients receive their full filming window. Filming begins at your selected start time, so please be fully prepared to "roll" as soon as we arrive to avoid losing valuable production time.

Question 6

Do I need to provide a script or shot list?

Accepted Answer

While our creators are experts at capturing engaging content, having a basic vision or list of "must-have" shots is highly encouraged. You can upload website content or brand guidelines in advance to help us align the video with your marketing strategy.

Question 7

How will I know when my content is live?

Accepted Answer

Once our film editing team posts your marketing video, we will send you a direct email notification. We also ensure your business is tagged in the post so you can easily engage with the audience and share the content to your own profile.

Question 8

Can I use the video on my own social media pages?

Accepted Answer

Yes! After the post, you are encouraged to repost or share the video to your business pages. This cross-promotion helps maximize your reach.

A LEGAL DISCLAIMER

TERMS & CONDITIONS - THE BASICS

Ready to grow your brand?